Shipping policy
At Oxaney, we are committed to providing a clear, reliable, and convenient delivery experience. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered when you shop with us.
Key Information
| Shipping Information | Details |
|---|---|
| Order cutoff time | 5:00 PM |
| Order processing time | 1–3 business days |
| Estimated shipping time | 7–10 business days |
| Estimated total delivery time | 8–13 business days |
| Shipping cost | Free on all orders |
Countries We Ship To
We currently ship orders to the United Kingdom.
Order Confirmation
Once your order has been successfully placed, you will receive a confirmation email containing your order details.
This confirmation indicates that your order has been received by our system. We recommend reviewing the information carefully and contacting us promptly if you notice any incorrect details.
Order Cancellations
You may request to cancel your order within 8 hours of placing it.
To submit a cancellation request, please contact us at contact@oxaney.com and include your order number.
After the 8-hour cancellation period, your order may already have entered the processing or fulfilment stage, which means we may no longer be able to cancel it.
Order Processing
Orders are normally processed within 1–3 business days after they are placed.
Orders submitted after the daily cutoff time of 5:00 PM may begin processing on the following business day.
Once your order has been processed and dispatched, the estimated delivery time is 7–10 business days.
Estimated Delivery Timeline
| Delivery Stage | Estimated Time |
| Order processing | 1–3 business days |
| Shipping and delivery | 7–10 business days |
| Total estimated delivery time | 8–13 business days |
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, customs procedures, severe weather, public holidays, high order volumes, or other unforeseen events.
Shipping Costs
We provide free shipping on all eligible orders shipped within the United Kingdom.
Any applicable shipping charges or additional costs, if relevant to a particular order, will be clearly displayed at checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.
You can use the tracking details provided to monitor the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, you receive an incorrect item, or you experience an issue with your delivery, please contact us at contact@oxaney.com as soon as possible.
Please include your order number and, where applicable, clear photographs of the product and packaging.
Our support team will review the issue and work with you to provide an appropriate solution.
Delivery Delays
Although we aim to deliver all orders within the estimated timeframe, occasional delays may occur.
If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at contact@oxaney.com so that we can assist you.
Customs, Duties, and Taxes
Oxaney currently ships to the United Kingdom.
In situations where customs procedures, import charges, duties, or taxes apply, these may be imposed by the relevant authorities.
Unless otherwise clearly stated at checkout, any applicable customs charges, import duties, or taxes are the responsibility of the customer.
Customer Support
Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support: Available 7 days a week
Email: contact@oxaney.com
Address: 16 Mantle Way, London E15 4BT, United Kingdom
Shipping Policy Updates
Oxaney may update or modify this Shipping Policy when necessary to reflect changes to our shipping services, delivery procedures, or business practices.
Any revised version of this policy will be published on this page.
If you have any questions regarding shipping, delivery, or tracking, please contact us at contact@oxaney.com.