Payment Policy
At Oxaney, we are committed to providing customers with a secure, simple, and convenient checkout experience. Payments made through our online store are processed using secure payment technologies designed to help protect your personal and payment information.
Accepted Payment Methods
Depending on availability at checkout, we may accept the following payment methods:
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
- Maestro
Available payment options may vary depending on your device, location, and payment provider.
Currency
As Oxaney currently serves customers in the United Kingdom, product prices and transactions are primarily displayed in British Pounds (GBP / £).
The applicable currency, product prices, and final amount payable will be clearly displayed during checkout before you confirm your purchase.
Payment Security
We take reasonable measures to help protect your payment information during checkout.
Complete payment card details are not intentionally stored on our own systems. Payments are processed through secure third-party payment providers using appropriate industry-standard security technologies.
Customers are responsible for ensuring that their billing and payment information is complete and accurate when placing an order.
Payment Authorisation
When you place an order, your chosen payment method may be subject to authorisation and verification by your bank or payment provider.
An order may not be completed if payment cannot be successfully authorised.
In certain circumstances, we may perform additional checks before accepting or processing an order to help prevent fraud or unauthorised transactions.
Failed or Declined Payments
If your payment is declined or cannot be completed, we recommend that you:
- Check that your card and billing details have been entered correctly.
- Confirm that your payment method has sufficient funds or available credit.
- Check whether your bank has placed any restrictions on the transaction.
- Try another payment method available at checkout.
- Contact your bank or payment provider if the issue continues.
If you continue to experience difficulties completing your payment, please contact us at contact@oxaney.com.
Refunds
Approved refunds will normally be issued to the original payment method used to complete the purchase, in accordance with our Return & Refund Policy.
Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Payment Information
Customers are responsible for providing accurate and current payment and billing information.
If we are unable to verify or successfully process a payment, we may delay, refuse, or cancel the affected order where reasonably necessary.
If an order is cancelled after payment has already been successfully collected, any eligible refund will be returned to the original payment method.
Customer Support
If you have questions regarding a payment, refund, or order transaction, please contact our customer support team.
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support: Available 7 days a week
Email: contact@oxaney.com
Address: 16 Mantle Way, London E15 4BT, United Kingdom