Refund policy
Key Information
| Policy Details | |
|---|---|
| Return period | 30 days from receipt of order |
| Refund processing time | Up to 10 days after approval |
| Restocking fee | None |
| Return shipping costs | Customer's responsibility |
| Required product condition | New, unused, unwashed, with original tags |
| Exchanges | Accepted |
Eligible Countries
We currently accept returns from customers in the United Kingdom.
How to Start a Return
If you are not completely satisfied with your purchase from Oxaney, you may request a return within 30 days of receiving your order.
To start a return, contact us at contact@zodgy.com and provide your order number along with details of the item(s) you would like to return.
Once your request has been reviewed, we will provide you with the appropriate return address and any necessary return instructions by email.
We recommend using a tracked shipping service when returning an item, as you are responsible for the package until it has been received by us.
No restocking fees are charged for approved returns.
Refund Process
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements. Items must be new, unused, unwashed, and in their original condition with all applicable tags attached.
If your return is approved, we will process your refund within 10 days using the original payment method used for the purchase.
If you have not received your refund within 15 days after we confirm that your refund has been processed, please contact us at contact@zodgy.com.
Exchanges
We accept exchanges for eligible products.
To request an exchange, please contact contact@zodgy.com with your order number and details of the item you would like to exchange.
Return shipping costs associated with an exchange are the customer's responsibility unless the item received was incorrect or defective.
Non-Refundable Items
For hygiene and safety reasons, the following products are final sale and cannot be returned unless they arrive defective or incorrect:
- Beauty products
- Bodysuits
- Masks
- Underwear & lingerie
- Jewellery
- Swimwear
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@zodgy.com within 24 hours of delivery.
Please include your order number and clear photographs of the item and packaging so that we can investigate the issue and provide an appropriate solution as quickly as possible.
Customer Support
Monday – Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday – Sunday: 10:00 AM – 2:00 PM (UTC+0)
Email support: Available 7 days a week
Email: contact@zodgy.com
Address: 16 Mantle Way, London E15 4BT, United Kingdom
Policy Changes
Oxaney reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.
If you have any questions regarding returns, refunds, or exchanges, please contact us at contact@zodgy.com.